Last updated: [date].
New Hybrid Express (“we”) respects your privacy. This policy explains what we collect through newhybridexpress.com and how we use it.
What we collect
- Booking and enquiry details: name, phone number, email (optional), vehicle details and problem description.
- Order details: billing and delivery address, phone, email and order history.
- Technical data: cookies needed for the cart, login and language preference.
How we use it
- To confirm and manage bookings, repairs, orders and deliveries.
- To contact you by phone, SMS, WhatsApp or email about your booking or order.
- To keep service and warranty records.
We do not sell your personal data. We share it only with service providers needed to fulfil your request (payment gateway, courier, SMS/email providers).
Payments
Online payments are processed by a licensed payment gateway. We do not store your card or mobile banking PIN.
Your choices
You can ask us to update or delete your personal data by contacting newhybridexpress@gmail.com or hello@newhybridexpress.com, except where we must keep records by law (e.g. invoices).
Last updated: 1 November 2026