FAQ
FAQ
Send us the symptoms or a short video on WhatsApp — we will guide you.
FAQ
Questions, answered
Do I need an account to book a service?
No. You can book as a guest with just your name and phone number. Creating an account lets you see booking history, orders, invoices and warranties in one place.
Can I pay at the workshop?
Yes. Choose “Pay at Workshop” when booking. Online advance payment is also available when enabled.
Will I get a quote before work starts?
Always. We diagnose first, explain the findings and share a quote. Nothing is done without your approval.
Which cars do you service?
We specialise in hybrid and Japanese cars (Toyota, Honda, Nissan, Lexus, Mitsubishi, Mazda) and also service other brands. Ask us about your model.
How can I track my car’s repair?
Use the booking ID from your confirmation and your phone number on the Repair Tracking page. You will also get updates by phone or WhatsApp.
Is there a warranty on repairs and parts?
Yes. Warranty terms depend on the job and the part, and are written on your job card or invoice. See our Warranty Policy for details.
Do you deliver parts outside Dhaka?
Yes, we deliver nationwide by courier. Delivery charges and times for Dhaka and outside Dhaka are shown at checkout.
Can you install the parts I buy online?
Yes. Choose “Buy with Installation” on the product page and pick a convenient date and time at checkout.
FAQ
Services
How often should I service my car?
Most cars need an oil service every 5,000–10,000 km depending on oil grade and driving conditions. We follow your manufacturer’s schedule and remind you of the next due date.
Can I choose genuine or OEM parts?
Yes. We explain genuine, OEM and quality aftermarket options with prices before any part is fitted.
Will you start work without my approval?
No. After diagnosis we share the findings and a written quote. Work starts only after you approve.
Is a CVT fluid change really necessary?
Yes. Old fluid is one of the most common causes of CVT judder and noise in Bangladesh’s heat and traffic. We use the correct grade for your model.
Do I always need a new hybrid battery?
Not always. Many batteries recover well with balancing and replacing a few weak modules. Our test report shows which option makes sense for your car and budget.
Which models do you work on?
Common hybrids in Bangladesh such as Toyota Aqua, Prius, Axio/Fielder Hybrid, C-HR, Noah/Voxy Hybrid and Honda Vezel/Grace/Fit Hybrid. Ask us about your model.
Is it safe to drive with brake warning lights on?
Brake assist may be reduced. Drive carefully and book an inspection as soon as possible, or call us for advice.
Will clearing the code fix the problem?
No — clearing only hides the light. We find and fix the cause, then clear and re-test.
How often should AC gas be refilled?
A healthy system should not need frequent top-ups. If cooling drops quickly there is usually a leak — we find and fix it first.
Do I need alignment after suspension work?
Usually yes — it protects your tyres and keeps the car tracking straight.
Will the new paint match the rest of the car?
We match the colour to your car’s paint code and blend into neighbouring panels where needed for an even look.